Return & Refund Policy
At YIGI, customer satisfaction is our priority.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return:
- Item must be unused and in original condition.
- Item must be returned with original packaging and tags.
- Proof of purchase is required.
Non-Returnable Items
- Personalized or customized products
- Gift cards
- Final sale items
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Exchanges
We replace items only if they are defective or damaged upon arrival.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Contact Us
For return requests or assistance, please contact: support@yigi.com
These policies are Shopify-ready and written for a professional leather handbag brand. Replace the email address, business address, and any shipping timelines to match your actual operations before publishing.